Privacy Policy
This policy explains what FibreBase collects when you visit fibrebase.net, run our speed test, or order home fibre — and how we use it.
Who we are
FibreBase is a home fibre brand serving Abuja. The underlying network is operated with our network partner. For privacy questions, write to [email protected] or message us on WhatsApp.
What we collect
- Contact details you send us — name, phone number, area or address, and WhatsApp messages when you ask about coverage or support.
- Service details — installation notes, plan, payment references and support history after you become a customer.
- Website & speed test data — pages viewed, device/browser type, approximate location from IP, and speed-test results (download, upload, latency). We may detect your network provider from public IP information to show whether you are already on FibreBase.
- Technical logs — basic server and security logs needed to keep the site working.
How we use it
- Confirm coverage, quote installation, install and support your connection.
- Reply on WhatsApp or email and send renewal reminders.
- Improve the website and speed test.
- Prevent abuse and meet legal obligations in Nigeria.
We do not sell your personal information.
Who we share with
We only share what is needed:
- Network partner / technicians — to build and maintain your line.
- Payment channels — if you pay by transfer or a payment provider we use.
- Hosting & tools — site hosting and analytics/security providers that process data for us.
- Authorities — when Nigerian law requires it.
Cookies & local storage
We use local storage to remember your theme preference (light, dark or system). We do not use advertising cookies on this site.
How long we keep data
Enquiry chats are kept while useful to help you. Customer records are kept for as long as you have a service with us and for a reasonable period after for billing, disputes and legal requirements. Speed-test results in your browser are temporary unless you share them with us.
Your choices
You can ask to see, correct or delete personal data we hold, or stop marketing messages, by contacting [email protected] or WhatsApp. We may need to keep some records where the law or an active service requires it.
Children
Our service is for adults ordering home internet. We do not knowingly collect data from children for marketing.
Changes
We may update this policy. The “Last updated” date at the top will change when we do. Continued use of the site or service after an update means you accept the revised policy.
Contact
FibreBase · Abuja
[email protected] · [email protected]
WhatsApp: